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Our President, Bryan Lewis, shares some tips on how agents and travelers can ensure they’ve booked with a reputable tour operator:
1. Do your due diligence.Most travel agents are well-versed in doing extensive background research on destinations and tourism companies, but even a quick Google search can help agents or travelers decide if a tour operator is legitimate. Check recent news about the company for any red flags, or look for recent awards or honors that show growth and financial health. Tenon, for instance, was recently named to the Inc. 5000 list for the fourth time—something we’re very proud of.
2. Go back to the board.If travel agents or travelers have concerns, they should always check that a tour operator is part of globally recognized associations, such as the International Air Transport Association, the American Society of Travel Advisors, or the United States Tour Operators Association. Even beyond that, it’s great to inquire with the tourism board in the chosen destination to ensure the company you’re considering is a reputable one.
3. Read the reviews—but be careful.If the company an agent or traveler is considering is based in the U.S., check the Better Business Bureau. This is still a powerful tool, and reviews here can only be made by actual customers. It doesn’t hurt to check out other review sites as well, like Facebook, Yelp and TripAdvisor—but take these reviews with a grain of salt, since ratings can be made by anyone, even if they aren’t verified.
4. Check where they’re based.Look into where the company is based, and ensure they have a real office and established presence. At Tenon, we feel a U.S.-based company is best for U.S. travelers because we operate under U.S. law and our tours are priced in U.S currency, meaning the price you see is the price you pay at the end, regardless of the fluctuation of any local currency.
5. If the worst happens, go to the bank.No one likes to think about the worst case scenario, but if the tour operator you or a client is working with doesn’t deliver for whatever reason, the customer can dispute the charges with their credit card company. Many people don’t realize they’re protected by the issuing bank when services aren’t delivered. If the customer bought travel insurance, it also doesn’t hurt to check if it covers insolvency or bankruptcy. It’s not common, but it’s worth asking.
6. If it seems too good to be true, skip it.It’s a saying for a reason. If prices seem too good to be true, they probably are. At Tenon Tours, we’re always honest with people. We aren’t the cheapest—but there’s good reason for that. We deliver a quality experience you can trust. Tenon Tours is dedicated to providing memorable vacations for travelers, doing the hard work so they don’t have to. The company specializes in trips to Ireland, Scotland, England, Wales, the British Isles, Italy and Iceland.
Tenon is Different
Tenon Tours works closely with each customer to ensure their trip is exactly what they are looking for. Contact us today to learn how we’re not your average tour company.
Tenon Tours is happy to compare products, prices and policies you may find from other travel companies or when trying to create a tour package on your own. Learn More by clicking here.
Available exclusively when you book with Tenon Tours you will receive By-Your-Side Service℠ & travel worry-free as if we’re right there with you! Learn more by clicking here.
24/7 Traveler Hotline
If you need assistance from Tenon Tours in the event of an emergency during your trip, there are several ways to contact us both locally and abroad.