FAQs

England

What is the difference between a Hopper Tour and an Escorted Tour?

We’ve compiled a list below to help chart out the differences between these types of tours:


escortedvshopperchart-tenontours-01

See the full blog here

What is the weather like in England?

England has a mild, temperate climate which produces temperatures in the 70’s during the summer months and the low 40’s in the winter. Spring and autumn temperatures usually hover around 50 degrees (F). Rain is very common and tends to appear at the most random times so make sure you plan accordingly. However, we have found that it never rains in the pub… or so the saying goes.

Check out England’s average monthly temperatures below:
 
WeatherGraph.England.TenonTours-01

What if I pick up my car before the time on my confirmation?

If you arrive to pick up your car before your confirmation time and a car is available they will let you pick it up early. If you pick up the car early your return time will then change to the same time on the day you need to drop it off as car rentals are valid for a 24-hour rental period.

What time of day will we depart each city?

Departure times to each city can differ, but are usually between 9:00 am and 3:00 pm. Your By-Your-Side Service℠ TEAM member will review your time and touring options so that you can plan out activities accordingly. All departure times will also be listed on the travel documents issued prior to departure from the U.S..

What will my hotel be like on an Escorted tour?

CIE Escorted tours use three classes of hotels – these are first class (3 star), superior first class (4 star, which include castle properties) or deluxe (5 star, which include castle properties).

First class hotels (3 star) feature a dining room, lounge, bar and comfortable guest rooms. Many have leisure facilities.

Superior first class hotels (4 star) offer the same amenities with higher standards and many have leisure and spa facilities.

Deluxe hotels (5 star) offer luxurious features and are often in unique settings.

Ireland

What is the quoting process like?

You will work with your Personal Travel Specialist to prepare a preliminary itinerary for your chosen dates including your transportation and accommodations in order for a quote to be provided. Upon approval of the group tour details and pricing a deposit is required to secure the land components. You will also receive a payment schedule so you will know when all deposits & balances are due. If you would like us to hold group airfare for you we would also require a per seat deposit (depending on the airlines deposit terms) to hold the airline reservation.

Can I combine an escorted tour with another type of tour such as self-drive?

Yes! You may combine any of our trip types per availability.

Do I need a credit card with a chip?

It is suggested, but not mandatory. Most banks have adapted to this technology and have been reissuing cards with a chip. If you have not received one yet you may call your bank to request one. These Chip & PIN cards help protect against fraud by requesting a pin to be entered to complete a transaction rather than the standard signature we have been used to. The main time it may become an issue if you do not have a chip is at unattended kiosks such as train stations or gas pumps where there is not a person to physically process the card for you. If this is the case we would just advise to find an ATM to withdrawal cash and pay that way.

What are the check-in/check-out times at B&Bs?

You should arrive for your reservation at a B&B by 6pm. Check-in time is normally between 2pm – 6pm, unless otherwise agreed with your host/hostess. Please note that late arrival, estimated after 6pm, is by special agreement with each home. Check-out should be no later than 11am.

What is the ratio of females to males?

Each trip is different, but on average the ratio is about 3:1 (female to male).

Italy

What is the electrical current/voltage in Italy?

In Italy, the standard voltage is 230 volts (220-240), 50 cycles A/C and works off a round 2 pin plug. An adapter is necessary and can be found in most duty-free shops in the airport, Brookstone, Bed Bath & Beyond, or in most hardware stores or pharmacies such as Walgreen’s. Please see our Adapter/Converter blog by clicking here!

When will I get my travel documents?

Your travel documents will be issued via EMAIL 7-10 days prior to departure. Documents will include your assigned hotel accommodations, transfer details and times, vendor contact information, emergency numbers and more. All you need to do is print out all of these documents and take them with you. You may forward them to friends & family to share your trip details and contact information.

What is a day on an escorted tour like?

We generally incorporate a sightseeing feature each morning and afternoon. There are breaks at two hour intervals or less so that you get a chance to stretch your legs, purchase a snack or lunch, take photos, use a restroom, etc.

On all tours, seats are rotated on a daily basis to allow all passengers an opportunity to sit towards the front of the coach. The tour director assigns seats for all clients. Seats belts must be worn when the coach is in motion. If you suffer from motion sickness it is recommended to bring medication with you.

Why travel as a group?

Organizing your own group to travel gives you the flexibility to set the pace of the tour to match your interests and budget. It also allows you to take advantage of groups discounts in hotels, on tours and with airfare. You can reserve the land and air space with a minimum deposit to allow you time to promote the trip and gather participants.

Can I ask my chauffeur driver questions along the way?

Of course! In fact, we encourage it!  Your driver will be an amazing source of knowledge for the area you’re touring, so be sure to pick their brain as much as possible!

Scotland

Do I need a credit card with a chip?

It is suggested, but not mandatory. Most banks have adapted to this technology and have been reissuing cards with a chip. If you have not received one yet you may call your bank to request one. These Chip & PIN cards help protect against fraud by requesting a pin to be entered to complete a transaction rather than the standard signature we have been used to. The main time it may become an issue if you do not have a chip is at unattended kiosks such as train stations or gas pumps where there is not a person to physically process the card for you. If this is the case we would just advise to find an ATM to withdrawal cash and pay that way.

What is the ratio of females to males?

Each trip is different, but on average the ratio is about 3:1 (female to male).

How do I make phone calls while on my trip? Does my cell phone work?

Depending on your cell phone plan/carrier, your cell phone will work in Ireland and the UK but will come with connection fees and minute charges. Digital Phones with GSM capabilities and an International roaming agreement will work but we recommend you contact your mobile company to see if they have a specific plan available or it will be expensive. Local cell phones are available for rent through Tenon Tours.

Are there age restrictions to rent a car in Ireland and/or the UK?

Yes. In Ireland, the driver must be between 23-80 years at the time of travel. Certain conditions apply for drivers 76-80 years old, and elderly drivers may have to provide additional documentation to rent a car. Drivers aged 23-24 years are restricted to the economy-sized car class and pay a daily surcharge of €26.00. If you are 23, 24 or 75+, please let your travel specialist know at the time of booking. In the UK, drivers must be 25+, no exceptions, and there is no upper age limit.

Do you offer a room sharing service for solo passengers on Escorted tours?

To ensure the comfort of all our passengers, we do not offer the option of sharing service for solo traveling passengers on escorted tours. We do, however, offer a single supplement whereby you will have the privacy of your own room.

For tour options specific to solo travelers and/or roommate matching options please see our solo / singles travelers options here.

Wales

Do the hotels have hairdryers?

Most hotels have modern accessories, although specific offerings vary by hotel. We recommend you check the hotel website for details pertaining to complimentary and optional inclusions and services.

How much luggage can I bring on a small group escorted tour?

For specific Small Group Escorted Tours, you’re restricted to 14kg (31lbs) of luggage per person. Please note, the standard dimensions for a carry-on bag are 9″ x 14″ x 22″ including handles and wheels. The standard dimensions for a checked bag are 27″ x 21″ x 14″. Please ask your Personal Travel Specialist if your trip is a part of this restriction.

What is the electrical current/voltage in Ireland and the UK? Do I need a converter?

Unlike the US and most European countries, the UK & Ireland’s electrical current is between 220-240 volts, 50 cycles A/C and work off a flat three-pin plug. An adapter is necessary and can be found in most duty-free shops in the airport, Brookstone, Bed Bath & Beyond, or in most hardware stores or pharmacies such as Walgreen’s. Please see our Adapter/Converter blog by clicking here!

What is a Tour Escort?

An escorted tour includes an experienced Tour Guide or Driver Guide that stays with your group throughout your whole tour. Depending on where you are traveling you may be required to have a Driver and a Tour Guide. In Ireland and Scotland most tours are operated by a Driver Guide who acts as both.

What type of transportation will we use while traveling on a Hopper?

Hopper tours, depending on your country and itinerary, utilize a combination of transfer types including door-to-door transfers with a driver, trains and/or scheduled bus.

For scheduled Hopper tours with door-to-door transfers between towns, vehicle types will vary depending on group size. While we don’t retain a single vehicle for the duration of your trip, we do work with several local transportation and tour suppliers to ensure comfortable, hassle-free transfers and sightseeing excursions. The type of transfer may vary and is subject to change based on the total number of travelers traveling to/from the same destination on any particular date.

Airport transfers to/from the airport are provided via scheduled service shuttle buses to the city-center. Upgrades may be available for door-to-door transfers with a driver.

If customizing your own Hopper we can help you set up various types of transportation between towns including a private driver, train and/or scheduled coach bus transfer. When utilizing scheduled transportation the proximity from pick-up and drop-off points to your assigned hotel may require up to a few block walk or hiring a taxi at your own expense. Maps of locations will be provided.