Travel Documents

At Tenon Tours we will provide you with travel documents that are delivered either via email (e-documents) or through the postal service (mailed documents) when you book a trip with us. Clients that spend $5,000 or more (per person) will receive complimentary mailed documents (sent to the lead passenger of your reservation). If your trip does not automatically include mailed documents, or you would like more than one set of documents per reservation there is the opportunity to purchase additional copies.
Please read over our best practices so that your vacation with us goes as smoothly as possible! Here is how our process will work:

 

Receiving *Emailed* Documents


1. Your Documents Email

You will receive an email approximately 7-10 days prior to your arrival on your Tenon Tours trip. This email will come from your By-Your-Side Service℠ TEAM member with whom you have been working with since you’ve booked your trip with us!


 

2. Your Documents Attachments

At the bottom of your email you will have attachments of your travel documents. There may be more than one attachment as some vouchers require their own page. You will need everything that is attached in your email. Also, there may/will be more than one voucher in one attachment so be sure to review all pages.

 

3. Reviewing your email documents carefully

This is probably the most important step here. It is best practice to pull up your most recent confirmation given to you by your By-Your-Side Service℠ TEAM member and make sure that everything matches correctly and that you have everything that you will need. Read the small print. Most questions you have will be answered for you within your voucher OR on your Travel Document Summary (the information on your summary is also available in the Tenon Tours app). Note: Things to look for are correct dates, passenger information, added tours, etc.

 

4. Organizing Your Email Documents

You will want to print out all of your documents and organize them in order of when you will need them. Once you have them printed and in order, you can highlight certain information that may be important to you such as local phone numbers, addresses, confirmation numbers, etc. (Again, some information may be found on your Travel Documents Summary- make sure to read both places.) Then, you may cut them each individually as you will need to hand them in certain places. It’s best to keep them in a zip lock bag or bound together by a paper clip just so you don’t lose any of them.

 

5. Using Your Documents Abroad

If a voucher has been provided- when you arrive, you will hand in your pre-paid voucher. Often times attractions will have separate lines for pre-paid tickets which can be shorter than the line to buy your tickets at the door!

 

6. Contact information on vouchers

Each one of your travel vouchers will have a local phone number and address listed on them for your convenience. This way, if you run into any issues or have any questions and/or concerns you can call them directly. Of course, you always have access to our 24/7 Emergency Traveler Hotline, however we always recommend calling the company directly first as most times they will be able to assist you.

 

 

 

Receiving *Mailed* Documents

1. Your Documents Package

You will receive a package approximately 7-10 days prior to your arrival on your Tenon Tours trip. Your package will include a folder with your pre-paid vouchers and your printed Travel Documents Summary which also provides you your day-by-day itinerary.

 

2. Reviewing your printed documents carefully

It is best practice to pull up your most recent confirmation given to you by your By-Your-Side Service℠ TEAM member and make sure that everything matches correctly and that you have everything that you will need. Read the small print. Most questions you have will be answered for you within your voucher OR on your Travel Document Summary (the information on your summary is also available in the Tenon Tours app). Note: Things to look for are correct dates, passenger information, added tours, etc.

 

3. Using Your Documents Abroad

If a voucher has been provided- when you arrive, you will hand in your pre-paid voucher. Often times attractions will have separate lines for pre-paid tickets which can be shorter than the line to buy your tickets at the door!

 

4. Contact information on vouchers

Each one of your travel vouchers will have a local phone number and address listed on them for your convenience. This way, if you run into any issues or have any questions and/or concerns you can call them directly. Of course, you always have access to our 24/7 Emergency Traveler Hotline, however we always recommend calling the company directly first as most times they will be able to assist you.

 


 

Other Notes/Tips

 

special note: Ireland B&B vouchers

SOME reservations with B&B stays in Ireland and/or Northern Ireland will require handing in physical vouchers as payment to your B&B host. This will be noted on your documents letter, but please also check with your By-Your-Side Service℠ TEAM member if there is any confusion.
If physical vouchers are required you will need to present one voucher per room, per night to the B&B host. This can get confusing as you may be staying in multiple B&Bs for multiple nights with multiple people. What I did to keep myself organized was write on each voucher where I wanted to use it. The good thing about the B&B Ireland vouchers are that they don’t correspond to a certain property. For example:

B&B A: 1 Night 1 Room = 1 Voucher
B&B B: 2 Nights 1 Room = 2 Vouchers
B&B C: 2 Nights 2 Rooms = 4 Vouchers


In this example you would be given 7 total vouchers. You can then go through the vouchers and write on voucher one, B&B A. Then on your next two vouchers you can write B&B B night 1, B&B B night 2 and so forth. Also, as I mentioned earlier that not one voucher corresponds to one B&B location, you want to be sure to hand in your voucher to the host or discard it if the host does not need it. You don’t want to accidentally give the same voucher to two places because the code will not be accepted more than once.

 

We hope this helps! If you have any questions about your documents, please reach out to your By-Your-Side Service℠ TEAM member who will be ready to assist you!